Thank you for your interest in the Childrens' Creative Learning Centers. If you have any questions regarding backup care you can reach us at (888) 909-2252 or send an email to backupcare@cclc.com. All calls and emails will be returned within 24 hours.

This program provides a child care option when your primary care arrangement breaks down or is unavailable. For example, when the center or family home is closed, the provider is ill, your arrangements have fallen through or unforeseen circumstances prevent you from getting to work, this program helps meet your needs. TIBCO employees receive 5 days of backup care per year, per dependent, pre-paid by TIBCO. If you need to use additional days and the center has space available, you can pay a drop-in fee to the center directly at $75 per day.

CCLC provides many convenient locations to be found either near TIBCO or in the Silicon Valley that offer a backup care option. This is a free benefit for TIBCO employees and we highly encourage you to enroll in this program.

Center Based Backup Care Frequently Asked Questions

How do I get started?

• The first thing you will need to do is complete the on-line registration form. It will only take about 5 minutes to complete. Once you have done that, your child is eligible to use backup care! Click here to register online.

How much notice do I need to give to use backup care?

• Please submit your request for a backup care date via the on-line reservation system 24 hours in advance. You can make the reservation sooner if you know ahead of time that you will need backup care. Early registration is recommended for peak time such as spring and winter breaks. Reservations will be accepted up to 60 days in advance of when care is to take place.

Is School-Age Backup Care Available During Summer at Camp CCLC Locations?

• Yes, backup care is available during the summer for school age children. However, backup care is intended to be used for emergency situations and is not meant to replace or supplement primary care arrangements. Backup care cannot be used in place of registering and paying for School-Age Summer Camp programs operated at Camp CCLC campus. School-age summer backup care is limited to no more than two (2) consecutive days in one week at a Camp CCLC location. Any backup care requests at a Camp CCLC location for more than two (2) consecutive days in a week will be considered "drop-in" care and when space is available parents will be notified, if used, parents will be charged a daily summer camp rate. CCLC does not offer daily summer camp rates to the general public. The rate will be based on the five day a week summer camp rate divided by five to create the daily rate. Drop-in days which are paid for in full will not be deducted from your backup care available days account. If a School-Age child uses backup care at a Camp CCLC location on a date that an off-site fieldtrip occurs, you will be notified and charged a $20.00 fieldtrip fee to cover the cost of transportation and event fees. If you are paying for "drop-in" care no additional fees will be collected.

What are the eligible ages of children to use backup care?

CCLC can accommodate children ranging in age from 6 weeks – 12 years. However, each center accommodates children of differing ages.

What should my child bring on a backup care day?

When you make your first reservation a welcome sheet will be emailed to you along with the reservation confirmation. The welcome sheet will provide you with all the details needed to have a great first day in backup care!

Below is a brief overview of what you will need to do to prepare for the first day of care.

• Infants and toddlers: Please pack all bottles, beginner's cups, solid foods, diapers and wipes. You will also need a sheet and blanket for napping.
• Transition – Pre-K: Please bring a lunch, sheets and blanket for naptime (snacks are provided by CCLC in the morning and in the afternoon).
• School-Age: Pack a lunch (snacks are provided by CCLC in the morning and in the afternoon).
• Your child will have their own cubby in which to store their belongings during the day. Please be sure to label everything!

Lunch: Due to allergies, please do not pack foods with nuts! Hot lunch is available for $4.00 per meal, vegetarian and regular meals are available. You can indicate your preference for a hot lunch at the same time you request your backup care reservation. Please note that hot lunches MUST be requested by 2p.m. of the day prior to care. Any requests for hot lunch made after 2p.m. cannot be honored. Once your reservation is approved you will receive a reservation confirmation via e-mail along with the direct link to our hot lunch caterer's website. To complete the hot lunch order you are responsible for going to the caterer's website and completing the "backup care form". Payments for hot lunch must be made on the caterer’s website via credit or debit card at the time you order. The ordering process is very easy and will only take a few minutes.

What can I expect when I drop my child off for backup care?

• The Director or Senior Head Teacher (depending on what time you drop off) will greet you when you arrive. You will then be escorted to your child's classroom and introduced to the Head Teacher and Teachers.
• The teacher will integrate your child into the classroom with the other children, in the older age groups your child will be teamed up with a "buddy" for the day.
• The Head Teacher or Teacher will have time to speak with you to discuss any pertinent information we should know for the day.

How will I know how my child did at CCLC for the day?

• A daily report will be completed by the Head Teacher, which will outline everything your child did that day! Infants and toddlers will have a detailed report on diaper changes, feeding, napping, etc.

For more information, contact us at (888) 909-2252.

Backup Program Overview

Registration

Registration is conducted on-line. Formal notification that your child's information has been processed will be forwarded by email. Spaces can be reserved from 2 months to 24 hours in advance. TIBCO employees can use a maximum of 5 days per year per child.

Reservations

Reservations are accepted on a first come first served basis. Once you have registered, you may access the on-line reservations system to request a date.

Enrollment

CCLC and the State require certain documents before your child can attend our centers. Please fill out the on-line forms if you think you might be able to use this service even at a future date. To complete the on-line forms, click here. Completing the forms in advance will expedite your backup care request when the need for care arises.

Cancellations

If you have received a confirmation from CCLC and you need to cancel, please contact us immediately. Reservations must be canceled no later than 6:00 p.m. prior to the reservation or your reservations will be counted as one use. CCLC makes every effort to accommodate all requests for backup care. When reservations go unused and are not cancelled, it takes the space away form another TIBCO employee who is also in need of backup care. Cancellations can be made by accessing your on-line Backup Care Account. Cancellations must be made by 6:00p.m. on the day prior, for the day to not be counted as a use.

Saying Goodbye and Saying Hello

Our "Sign In and Out Log" can be found in the center lobby. Please be sure to sign your child in at the beginning of the day and sign your child out at the end of the day with a full signature. This is not only required by CCLC but also by Community Care Licensing. Signing your child in is vital to your child's safety while at CCLC. In the event of an emergency the sign in sheets are used for role call to ensure all children are accounted for and safe. If someone other than yourself will be picking up your child, please confirm that the person's name is on the emergency list. We will require the pick up person to show identification prior to releasing the child to anyone other than a legal guardian.

What to Bring on Your Visit

• Food for infants and toddlers: please bring the appropriate amount of formula or bottled milk for each feeding along with any solid foods. Please label all bottles, beginner’s cups, plastic containers and jar food. Bibs and wash clothes will also be required. For toddlers please provide lunch. At most CCLC locations you have the option of purchasing hot lunch for a $4.00 fee. All hot lunch requests must be made at the time of the reservation. Children are welcome to bring their breakfast if needed.
• Diapers: Please bring enough diapers, wipes and ointment for the day. Cloth diapers will not be accepted.
• Nap Time: Please bring a crib sheet and blanket for your child's nap time. All napping items must be labeled. Comfort items such as a pacifier, stuffed animals or a special blanket are welcome.

Cost

• The TIBCO program allows employees to use up to 5 days of backup child care free of charge, per calendar year, per child. If you have exceeded your allotted days and are still in need of backup care, "Drop-In Care" is an additional option for TIBCO employees. The daily drop-in fee is $75 for one full day and $60 for one part day use. Please note that reservations are based on availability.

Hours and Locations

• Our backup care locations are typically open from 7:00 a.m. – 6:00 p.m. M-F. For details on the available backup care centers, please visit the participating backup care centers section on the website.